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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Matt Hess

Matt Hess

November 27, 2024

5  out of  5
rating by Matt Hess
"Ryan Payne at State Farm is trustworthy. He took the time to understand my needs, explained my home and auto coverage options clearly, and made the whole process simple. His responsiveness and attention to detail are above par. I feel confident in recommending Ryan to anyone looking for reliable insurance."
We responded:
"Matt, I appreciate the kind review! I am glad I was able to help you take advantage of your insurance dollars!"
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Emily Caton

November 20, 2024

5  out of  5
rating by Emily Caton
"Ryan and his team made combining insurance policies with my partner easy and streamlined. Super friendly, helpful, and very knowledgeable."
We responded:
"Emily, I am glad I could help you out! I look forward to catching up soon "
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Adam Volatile

November 7, 2024

5  out of  5
rating by Adam Volatile
"Great customer service. Kelly, Ryan and team are great."
We responded:
"Adam, we appreciate your business! "
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Anna Romenskaya

November 7, 2024

5  out of  5
rating by Anna Romenskaya
"We are moving to Baltimore and signed up for a renters policy through State Farm and we’re assigned to Ryan! He’s great, very personable and knowledgeable. He explained everything thoroughly and provided all the necessary information. If you need renters insurance, I highly recommend reaching out to Ryan!"
We responded:
"Hey Anna, we hope you enjoy your new apartment! You guys are going to love city living."
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Lauren Schmidt

November 6, 2024

5  out of  5
rating by Lauren Schmidt
"Ryan was super helpful when going over my new insurance policy. He was very thorough in explaining all of my options and helped guide me in the right direction to choose the correct plan for me. I appreciate the outstanding service and look forward to working with Ryan again in the future."
We responded:
"Hey Lauren, best of luck to you and your husband! I look forward to see you guys soon "
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Allison

November 5, 2024

5  out of  5
rating by Allison
"Ryan was extremely helpful explaining the unknowns of insurance, answering all of our questions , and he was quick to respond with everything! Ryan truly made us feel like he cared about our experience, and that we were getting what insurance was best for us. 10/10 recommend, thank you Ryan!"
We responded:
"Allison, I am so glad I was able to help! I hope you guys make so many memories in your new house! "
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showtime steve

November 2, 2024

5  out of  5
rating by showtime steve
"Always a great experience with Ryan Payne."
We responded:
"We appreciate the review! Glad we could help"
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Peyton Conley

November 1, 2024

5  out of  5
rating by Peyton Conley
"I recently switched over to State Farm and I have had the best experience with Ryan Payne during this time. Him and his colleagues have been kind, helpful, and personable throughout the whole process. I highly recommend Ryan and his whole office!"
We responded:
"Thanks Peyton, it was great getting to know you! I hope you like your new Apartment! Don’t be afraid to call if you have any questions! "
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Brendan Baeck

October 30, 2024

5  out of  5
rating by Brendan Baeck
"Ryan made the process of switching insurance companies incredibly easy. He was very personable and knowledgeable and made it an easy decision to switch over. Highly recommend Ryan to anyone looking for an insurance provider!"
We responded:
"Brendan, I’m happy you reached out to me! Please drive safe and don’t be a stranger! "
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Bailey Tabor

October 29, 2024

5  out of  5
rating by Bailey Tabor
"Had a great experience with Ryan Payne and his team! Everyone was very informative and provided great customer service. The entire process was very easy as Ryan and his well educated staff were there every step of the way. They outlined all my options and ensured I was receiving the best coverage possible. I highly recommend Ryan and his team to anyone in need of great and dependable insurance!"
We responded:
"Bailey, I am glad we were able to make the process easy for you! Looking forward to working with you for many years!"
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Cody Larkin

October 16, 2024

5  out of  5
rating by Cody Larkin
"Ryan and his team are extremely professional and efficient. They were able to save me hundreds on my insurances. Some of the best in the business, give them a call!"
We responded:
"Hey Cody, I am glad I was able to help Bundle your Home & Auto insurance! We appreciate the opportunity "
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Lindsay Harding

October 11, 2024

5  out of  5
rating by Lindsay Harding
"Ryan is amazing to work with! So responsive and easy to talk to. He made the process of transferring insurance companies so easy. I highly recommend Ryan and his team!"
We responded:
"Hey Lindsay, I enjoyed setting up the insurance with you! Looking forward to working with you for years to come! "
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EJ Fowler

October 3, 2024

5  out of  5
rating by EJ Fowler
"I had the absolute pleasure of working with Ryan Payne and his staff. They were extremely helpful and welcoming. Ryan and his staff were highly educated and took the time to explain all my options to ensure the best coverage for me and my family. I highly recommend Ryan Payne as a State Farm Agent for anyone looking for a reliable and personalized insurance agent!"
We responded:
"Mr. Fowler, we are glad we were able to help with the insurance planning for you and your family. We know there are many directions you can go with your insurance! We are glad it was with us. We look forward to working with you."
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Theresa Gizzi

October 2, 2024

5  out of  5
rating by Theresa Gizzi
"He was very nice and helpful!"
We responded:
"Theresa! Thank you so much. "
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Jake Williams

September 28, 2024

5  out of  5
rating by Jake Williams
"Zack and the State Farm team at the Arbutus office are exceptional. Saved me money with just a quick and courtesy call. As someone who grew up in the Arbeautiful community, it’s great to see business thrive with top notch customer service and exceptional business knowledge. Will recommend to anyone looking for insurance in the future."
We responded:
"Jake, I am so glad we could help your family! "
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Shana Hildreth

September 27, 2024

5  out of  5
rating by Shana Hildreth
"I had an excellent experience with Ryan Payne at State Farm. He was incredibly knowledgeable and took the time to answer all my questions. His team member, Kelly, was also fantastic—she was friendly, efficient, and made the process seamless. I highly recommend Ryan and his team for anyone looking for reliable insurance services!"
We responded:
"Shana, I am glad we were able to give you a positive experience! We know insurance planning isn’t everyone’s favorite topic, but we try to make it as simple and enjoyable as possible!"
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Bobby Bianco

September 17, 2024

5  out of  5
rating by Bobby Bianco
"Ryan was very responsive and helpful in answering all of our questions. He made switching insurance companies extremely easy and stress free."
We responded:
"Thanks Bobby, don’t be a stranger! "
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Aaron Reeder

September 10, 2024

5  out of  5
rating by Aaron Reeder
"Ryan Payne and his team are incredible. Zack was easy to speak with and very knowledgeable. Highly recommend these guys!"
We responded:
"I am glad Zack was able to help you out! He is very knowledgeable and able to help many with their insurance needs "
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Renee T

September 5, 2024

5  out of  5
rating by Renee T
"Ryan is great to work with. He responded quickly and always made sure to answer any questions thoroughly. Thanks for all the help!"
We responded:
"Thank you for the kind works Renee! I am glad we were able to protect your new car! Drive safe! "
Profile photo of Isaiah Smith

Isaiah Smith

September 4, 2024

5  out of  5
rating by Isaiah Smith
"Ryan was great to work with. Explained everything perfectly and the process smooth. Definitely put my money in good hands."
We responded:
"Isaiah, pleasure was all mine! I am glad I was able to give you a jump start on the insurance planning! "
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Richard Blanchard

August 26, 2024

5  out of  5
rating by Richard Blanchard
"Ryan was extremely easy to work with and very thorough. He genuinely took the time to explain my insurance policy with me and was very caring. I would highly recommend."
We responded:
"Hey Richard I really enjoyed working with you on the onboarding process! I look forward to working with you on the insurance planning for many years to come! "
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Joanne Dreher

August 23, 2024

5  out of  5
rating by Joanne Dreher
"Thank you Ryan for getting back to me so quickly and answering all my insurance questions. You were great to work with and the premium was fair. Your combination of insurance knowledge and friendliness is why I have placed both my home and auto coverages through you! Joanne"
We responded:
"Joanne, I’m glad I was able to help you out with your insurance planning! Can’t wait to work with you in the future."
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Amanda Seidl

August 19, 2024

5  out of  5
rating by Amanda Seidl
"Thank you so much to Ryan Payne for being able to help me out on such short notice, quickly, and efficiently in getting car insurance while I was at the car dealership! You are professional, trustworthy, and helped guide me in making the best decision for what I needed while presenting me with all my options. You are so appreciated and I cannot thank you enough!!"
We responded:
"Hi Amanda! Congrats on the new car! I appreciate the kind words"
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Garfield yuille Jr

August 9, 2024

5  out of  5
rating by Garfield yuille Jr
"Awesome local guy very helpful finding me the best quote for all of my vehicles. Ryan was very patient and friendly answering all of my questions and finding any discounts to save me. His office was also very comfortable I recommended to any in need of insurance"
We responded:
"Thanks Garfield, I am glad we could help you out! "